FAQ's

What if I need to cancel my booking?

That is fine, we totally understand that plans can change. All we ask is that you make us aware as soon as possible, so we have the chance to hire to someone else on that day. Any balance you have already paid will be refunded in full.

Is a certain product suitable for my child?

We have put together a handy guide of our products and their age ranges. Please have a look at our Product Age Guide.

Can you recommend a venue?

For a list of indoor venues in North Devon, please click here: Indoor Venues

What if the weather is not good for my outdoor booking?

We will be keeping a close eye on the weather forecast and will contact you if we feel there may be a need to cancel your booking due to bad weather.

How do I pay?

We accept cash on delivery of castle, BACS or card payment. We get charged a fee for card payment, so the first two methods are preferred. If you choose to pay by BACS in advance but have to cancel the booking, any balance you have already paid would be returned in full.

What sort of area do you need to setup?

We require a level area, of at least 3' more than the castle you are booking. Eg, if you are booking an 11'x15' we would require 3' all around, therefore 17' wide by 21' length, plus a bit extra in front of the castle for the safety mats and a fall out zone. There should be nothing within that area, eg washing lines, walls etc. We require a standard plug socket within 50 metres of the chosen area. If there isn't a socket, please let us know, and we can add a generator to your booking.

Height of various equipment:

11x15 Castle = 10ft

17x15 Castle with Slide = 7.5ft

Ball Pit = 5ft